Troubleshooting

Please note many of our models out of the box are speed capped. In order to unlock the speed you have to modify your settings. Our Mark 3 -5 e-bikes are called at a class 2 ( 13Mph - 15Mph ) In ord...

Issue : On your ride, you experience the bike powering off. This can be caused by a couple of things. Let's trouble shoot.  1) First thing you want to check is your quick connect cables located on ...

Luckily this is an easy fix! The adjustment will vary depending on the bike model you have. First, we will have you fold down your handlebars. You should see the 6mm stem binder bolt pictured belo...

There are a few things we can check to get you shifting normally. Out of the box we recommend your derailleur be tuned by a local professional. There are two adjustment screws on the box of your d...

With all-new bicycles, there is a wear-in period (approximately 50-100 miles) where there will be various sounds and noises coming from different parts of the bike (including the disc brakes). Thi...

Let's double check a couple things first. If this is your first time using the bike out of the box, great! Let's review the basics.  Many of our e-bike will come with a charge but, we recommend giv...

We try our best to ensure an exceptional experience for all customers, however, sometimes shipping/handling, and other factors can negatively impact the product we provide. For this, we are deeply ...