We only ship to the contiguous lower 48 states with in the United States.
We do not ship internationally at the moment.
Our products are usually shipped within 2-5 days using UPS. You can expect the product to arrive 2-5 business days after UPS has the product in their possession and has scanned it to reflect this.
When pre-ordering a product, the estimated date of shipment will be listed in the product title and description.
To retune a product, you will be responsible for arranging and paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a product refund, the cost of return shipping will be deducted from your refund. Please reference Warranty Info page for additional info.
Kracken Adventure Bikes is not responsible for lost or stolen merchandise that is the result of handling by a shipping carrier.
No matter where you are located, it is your responsibility to follow the rules and regulations of your locality concerning the proper and lawful use of electric bicycles.