Return Policy & Warrenty
King Kracken Bike Policy
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.
Returns Policy - 14 days
You will have 14 days after the receipt to be eligible for a return. Item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, you MUST contact firstname.lastname@example.org. We reserve the right to reject any returns without contacting us first. Customer must pay for shipping back to Las Vegas, NV. Once we have received your unit we will process your refund. Please allow 5-7 business days for refund processing.
All bikes come with a 2 year warranty from the date of purchase [ excluses demo, open box, refurbished bikes ]. The Warranty will cover any factory defects, LCD, Electric Wiring and all motorized parts. To utilize the Warranty. simply email Orders@kingkracken.com. Please include any pictures or video of the concern.
Not Covered : all ware and tear items.
The ware and tear items can be replaced at any bike shops that service or repair bikes.
Demo, Refurbished or Open Box
All Demo, Refurbished or Open Boxes units are sold as is with no warranty. These bikes my not be returned for any reason. Customer is responsible to checking the unit before they leave the booth.
Jupiter Bike Policy
All Jupiter Bike products carry a 30 day guarantee*1 and are covered by a 30 day manufacturer's warranty*2.
We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests.
*1 The 30 day satisfaction guarantee states that if you purchased the product directly from KrackenAdventureBikes.com, then for the first 30 days after the original delivery date of your order, if for any reason you are not satisfied with the purchase and you have not broken the seal or removed the product from the original packaging, then you may contact us at Orders@Kingkracken.com to obtain a return authorization number and shipping instructions.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs, and we may have to charge you extra if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, you may either request a refund or an exchange (per our 30 day warranty).
We cannot guarantee that we will accept returns that have not been authorized by us. This guarantee is limited to one refund on one product per customer. No refunds will ever be given after 90 days from the original delivery date.
*2 The 30 day manufacturer's warranty states that, for JUPTERBIKE Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first 30 days of ownership, then we will refund or replace it (at our option) at no charge to you except for your cost of shipping it to us. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most U.S. orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected.
Please contact us to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.
Please note: We never warrant JUPITERBIKE products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse.
Refund and replacement are your only remedies under our warranty.
Your only remedy under our warranty is the above mentioned refund (30 day satisfaction guarantee) or the replacement (30 day warranty) of your eligible Kracken Adventure Bike/Jupiter Bike product as described above. Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 30 day warranty period.
Under no circumstances shall Kracken Electric Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if Kracken Adventure Bikes knows or is informed that such damages are possible.
If you purchased a Demo bike at a show.
Many time we sell discount demo bikes at the show. All bikes are in AS-IS condition and sold with no warranty. No returns or exchanges will be given for any used as-is bikes sold. Many time we will assemble "NEW" units and sell them as "NEW" demo units. These units clearly were taken out of the box, assembled and sold as new. Even though it's a new unit, this unit will be treated as a Demo bike and not allowed to be returned. Used demo units will be sold as "USED" demo units and also not able to be returned.
If you have purchased any of the new 750 motor defiant models at one of our shows or online. These are made to order and can take 3-4 months for production and shipping. Because these are made to order, you may not cancel your order during production or shipping of this product. No refunds will be given during this time. Currently, the bikes are schedule to come in Late June. Once you have received your bike and still wish to return for a full refund you may according to our refund policy.
Limited warranty for trade show purchases.
If you purchased a Jupiter Bike at a trade show we offer a limited 7-day warranty from the date of purchase. This warranty claims agents missing or damaged parts in shipping or any factor defects only. All claims must be approved before your bike is shipped back. Customer maybe be responsible for shipping the bike to Jupiter Bike at their expense. Please contact Sales@jupiterbike.com for warranty claims.
Jupiter Care Plus.
If you purchased the Jupiter Care Plus plan you have a 2 year accidental warranty. You would still need to reach out to Sales@jupiterbike.com for any warranty claims. If you did not purchase the care plan at time of service you would not be eligible to take advantage of the extended warranty.
Kracken Adventure Bike are the distributor of Jupiter Bike and not held liable for any claims, issues, mishaps or malfunctions that cause bodily damage, injury to person/s or property damage. All claims need to be address directly with Jupiter Bike.
5600 Airport Blvd suite c, Tampa, FL 33634
Contact : 813-609-2453